Privatization Commission Service Charter - English Version

OUR VISION
To be an agent of change, implementing a Privatization Programme that contributes significantly in transforming Kenya into a vibrant economy.

OUR MISSION
To create attractive privatization transactions and effectively manage a Privatization Programme that meets desired national objectives.

PHYSICAL ADDRESS
Our Offices are located at Extelcoms House, 11th Floor, Haile Selassie Avenue, Nairobi.

OFFICIAL WORKING HOURS
Official working hours are from 8.00a.m. – 5.00p.m. on weekdays with a one hour break between 1.00p.m. and 2.00p.m.

Visiting hours are:
• Morning   8.00 a.m. – 1.00 p.m.
• Afternoon 2.00 p.m. – 5.00 p.m.

OUR ADDRESS AND OTHER CONTACT DETAILS:

Privatization Commission
P. O. Box 34542 - 00100
NAIROBI

Tel:  +254 20 2212346/7/8
Fax:  +254 20 2212237
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Website: www.pc.go.ke

THE PURPOSE OF THE CHARTER
The Service Charter aims at enhancing participation of stakeholders in the quality management of the Privatization Programme in Kenya.  This is possible when stakeholders are aware of the Commission’s commitment to them and what role they are expected to play.  The Charter sets out the standards customers and other stakeholders can expect from the Privatization Commission and explains modalities of getting information from the Commission. It also outlines how stakeholders can complain within their rights and offer advice on how the Commission can provide better services.

MAIN FEATURES OF THE CHARTER

• The mandate of the Commission
• The Commission’s core functions
• Customers  and other stakeholders
• Commitment to customers and other stakeholders
• Mechanism for seeking remedy
• Monitoring and evaluation

COMMISSION’S MANDATE
The Privatization Commission is established as a corporate body under the Privatization Act, 2005.  The mandate of the Commission is to formulate, manage and implement Kenya’s Privatization Programme.  The Programme consists of the list of investments and assets approved for privatization under the Privatization Act, 2005.

COMMISSION’S CORE FUNCTION

The Commission’s core functions are as follows:

• Formulate, manage and implement the Privatization Programme;
• Make and implement specific proposals for privatization in accordance with the Privatization Programme;
• Carry out such other functions as are provided for under the Act; and
• Carry out such other functions as the Commission considers advisable to advance the Privatization  Programme.

To discharge these functions, the Commission has Commission Members who provide strategic direction to staff to discharge this mandate.

PRINCIPLES OF THE SERVICE CHARTER

In compliance with Article 10 of the Constitution of Kenya; and in line with the National Values and Principles of Governance, our service delivery upholds human dignity and human rights, ensures equality and equity, enhances social justice and inclusiveness, is non-discriminatory and protects the marginalized. To achieve this, we are guided by the following:

• Integrity: we are people of integrity;
• Transparency: our decisions and actions are transparent;
• Accountability: we are accountable for our decisions and actions;
• Professionalism: in all our actions and interactions, we maintain professional etiquette;
• Fairness: we are firm and fair in all our activities;
• Environmental Protection: the Commission ensures protection of the environment in all our activities.

STATEMENT OF INTENT
We will endeavour to create a conducive environment for all our staff through adoption of the best work practices and motivation of staff so that they can deliver superior value to our customers.

WORKING WITH OUR SERVICE PROVIDERS

We will work with all stakeholders in ensuring effective, coordinated and well harmonized service delivery as we manage the Privatization Programme.

ZERO TOLERANCE TO CORRUPTION
Upholding our integrity, we commit ourselves to make our working environment corruption-free by adhering to laid down rules and regulations, the law and professional ethics at all times.

OUR STANDARDS
Based on the Commission’s mandate, all our customers can expect good governance, transparency, accountability and efficient management of the Privatization Programme.  Our main stakeholders and our commitments to them are:

1. Public Institutions Identified for Privatization

• Adequate time for consultations and submission of required information and clarification;
• Timely approval of all requests;
• Responses to all queries within seven days;
• Consultations to ensure inclusiveness and ownership of  privatization process

2. Parent Ministry of Institution Identified for Privatization

• Adequate time for consultations and submission of required information and clarification;
• Responses to all queries within seven days;
• Consultations to ensure inclusiveness and ownership of privatization process.  

3. Investing Public

• Fairness and transparency;
• Value for money;
• Responses to all queries within seven days;

4. Market Regulators

• Adequate consultations;
• Timely submission of request for approvals;
• Responses to all queries within seven days;
• Sharing of market information.

 5. The Kenyan Public

• Value for money;
• Responses to all queries within seven days;

• Transparency and accountability in implementing the programme

6. Staff

• Fairness and equity;
• Improved working environment;
• Performance–based reward and sanction system;
• Continuous capacity building;
• Environment which nurtures professionalism and independent thinking.

7. Kenya National Audit Office

• Total compliance with financial regulations;
• Response to audit queries within seven working days.

8. The National Treasury

• Regular review of the Privatization Programme;
• Timely preparation and submission of detailed privatization proposals;
• Timely preparation of budgets, performance contracts and related reports;
• Timely request for statutory and other approvals and reports;
• Total compliance with financial regulations;
• Value for money;
• Adequate time for consultations and submission of required information and clarifications;
• Responses to all queries within seven days;

9. Suppliers

• Transparency and fairness;
• All payments within the stipulated contract period;
• Communicating within seven days after tender award.

OUR RESPONSIBILITIES
We have identified the following responsibilities to enable us serve our customers better:

• To pay due attention and respect to customers and uphold personal dignity;
• To be honest and helpful;
• To uphold professionalism in our work;
• To be action oriented and sensitive to the needs of our customers;
• To provide necessary information to customers  within the shortest possible time;
• To respond to mail promptly – within seven working days upon receipt;
• To deal promptly with appointments and offer apologies in case of postponement or delay;
• To treat all our customers fairly and pay particular attention to those with special needs or physical challenges;
• To uphold zero tolerance to corruption by not expecting, accepting or giving inducement to get services. business environment.  We therefore encourage our clients and stakeholders including staff to use the proposed mechanism to engage the Commission in constructive dialogue about the standards we aspire to achieve, and how users can contribute to setting them in order to build on the service delivery system and deliver to Kenyans an effective Privatization Programme.

FEEDBACK
We believe that there is always room for improvement.  We therefore welcome comments and suggestions about our services. We encourage those writing to identify themselves.  We guarantee utmost confidentiality in handling such information including personal names and details.
Comments and suggestions should be dropped in our Suggestion Box or sent to:

The Executive Director/CEO Privatization Commission
P. O. Box 34542-00100 NAIROBI
Tel:  +254 20 2212346/7/8
Fax: +254 20 2212237
E-Mail:  This email address is being protected from spambots. You need JavaScript enabled to view it.
Website:  www.pc.go.ke

COMPLAINTS
In cases where service delivery is perceived to be inefficient or ineffective, complaints should be reported to the Complaints Handling Officer through:

Telephone: +254 20 2212311/+254700 315311/+254 731 758970

Email:         This email address is being protected from spambots. You need JavaScript enabled to view it.

Complaints can also be forwarded directly to the Commission on Administrative Justice at the 2nd Floor of West End Towers, Waiyaki Way, Nairobi.

Telephone: +254 20 2270000/2303000/2603765/24411211

Email:          This email address is being protected from spambots. You need JavaScript enabled to view it.

Website:      www.ombudsman.go.ke

P.O. BOX 20414 - 00200

NAIROBI
 

Click here to Download the Service Charter